Help Center

Frequently Asked Questions

Answers to the questions we hear most often.

Browse common questions about using GradAgent. If you can't find what you're looking for, reach us at info@gradagent.ai and we'll help you out.

What is GradAgent?

GradAgent is an AI-powered platform that helps students navigate the graduate admissions process. We offer tools for finding universities and professors, reviewing statements of purpose, practicing IELTS writing, and connecting with mentors who've been through the same journey.

Is GradAgent free to use?

Core features like professor search, university discovery, and AI chat guidance are available with a free account. Premium features such as unlimited SOP reviews, IELTS scoring, and 1-on-1 mentor sessions are offered through our subscription plans. You can explore the platform fully before deciding to upgrade.

How accurate is the AI guidance?

Our AI chat is trained specifically for admissions-related questions and uses real university and professor data to ground its answers. It's a starting point, not the final word. For high-stakes decisions like choosing where to apply, we recommend pairing AI guidance with mentor sessions and your own research.

How does SOP review work?

You submit your statement of purpose draft, and our AI analyzes it for structure, clarity, specificity, and common admissions pitfalls. You get actionable feedback section by section. It doesn't rewrite your essay for you — it helps you sharpen your own voice.

Can I connect with real mentors?

Yes. Through Mentor Connect, you can request a 1-on-1 session with students and professionals who've been admitted to top programs. Our team reviews requests and matches you with the right mentor, then schedules a session.

Which universities are in your database?

We cover a wide range of US, UK, Canada and European institutions with a focus on graduate programs. You can search by location, ranking, GRE averages, or application fee. Our professor database spans thousands of faculty members across CS, Engineering, Business, and the Sciences.

How is my data protected?

Your account data, submissions, and chat history are stored securely. We never sell your data to third parties for marketing. Content submitted to AI tools may be processed by our AI providers (OpenAI, Anthropic, Google) under their respective privacy policies. See our Privacy Policy for full details.

Can I cancel my subscription?

Yes, any time. Cancelling stops future billing — you keep premium access until the end of your current billing cycle. No questions asked.

Still have questions?

We'd love to hear from you. Email us at info@gradagent.ai or share your thoughts through our feedback form.